Festy

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𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖
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FREQUENTLY ASKED QUESTIONS

FAQs

Although we do opt for overnight delivery, please allow for an additional 1-3 working days in transit for your delivery to be effected as the couriers sometimes experience a backlog or may classify your delivery address as an outlying area.

Once you have placed an order, you will receive an email confirming the order number, and tracking information with the courier who will be sending this out.

You can return your item for an exchange within 14 days for a replacement item.

You can contact our Customer Service team, who are more than happy to help. We are open on the following times (GMT+2): Monday – Friday 08:00 – 18:00. You can also email us at orders@festy.co.za. We aim to respond to our customers in a timely manner.

On each item, we include a sizing guide of our product. Please be aware all measurements are in centimetres
Throughout the year, we run a series of special offers – whether this is a discount code on all our items or if we have a specific sale. If you sign up to our newsletter, follow us on our instagram, we can keep you up-to date with our offers, discounts and special events so you always have the latest information. You can sign up for our newsletter filling the form below, in the footer.
Kind reminder: ANY addresses on the parcel are NOT approved as the return address. Return packages should be authorized. Any return request not authorized by customer service will not be honored.
We wait 30 minutes after you place your order within working hours (Monday – Friday 8h00 – 18h00) before we start processing your order. Within these 30 minutes, you are welcome to contact us if you wish to edit your order or if you change your mind. After 30 minutes – If you wish to cancel your order after 30 minutes of placing the order, a mandatory 50% charge will incur.

FREQUENTLY ASKED QUESTIONS

FAQs

Although we do opt for overnight delivery, please allow for an additional 1-3 working days in transit for your delivery to be effected as the couriers sometimes experience a backlog or may classify your delivery address as an outlying area.

Once you have placed an order, you will receive an email confirming the order number, and tracking information with the courier who will be sending this out.

You can return your item for an exchange within 14 days for a replacement item.

You can contact our Customer Service team, who are more than happy to help. We are open on the following times (GMT+2): Monday – Friday 08:00 – 18:00. You can also email us at orders@festy.co.za. We aim to respond to our customers in a timely manner.

On each item, we include a sizing guide of our product. Please be aware all measurements are in centimetres
Throughout the year, we run a series of special offers – whether this is a discount code on all our items or if we have a specific sale. If you sign up to our newsletter, follow us on our instagram, we can keep you up-to date with our offers, discounts and special events so you always have the latest information. You can sign up for our newsletter filling the form below, in the footer.
Kind reminder: ANY addresses on the parcel are NOT approved as the return address. Return packages should be authorized. Any return request not authorized by customer service will not be honored.
We wait 30 minutes after you place your order within working hours (Monday – Friday 8h00 – 18h00) before we start processing your order. Within these 30 minutes, you are welcome to contact us if you wish to edit your order or if you change your mind. After 30 minutes – If you wish to cancel your order after 30 minutes of placing the order, a mandatory 50% charge will incur.
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