TERMS & CONDITIONS - Festy

𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖 𝗙𝗥𝗘𝗘 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗢𝗡 𝗔𝗟𝗟 𝗢𝗥𝗗𝗘𝗥𝗦 𝗢𝗩𝗘𝗥 𝗥𝟭𝟬𝟬𝟬 💖

TERMS & CONDITIONS

By placing an order on our website, you agree to accept our terms & conditions as set out below:

TERMS OF SALE

All prices are subject to change without prior notice and are valid while stocks last.

SALE ITEMS

All discounted sales are final – strictly no returns, refunds, credits or exchanges on items purchased on sale. Prices are subject to change at any time.

CANCELLATIONS

Within 30 minutes – We wait 30 minutes after you place your order within working hours (Monday – Friday 8h00 – 18h00) before we start processing your order. Within these 30 minutes, you are welcome to contact us if you wish to edit your order or if you change your mind.

After 30 minutes – If you wish to cancel your order after 30 minutes of placing the order, a mandatory 50% charge will incur.

DELIVERY & SHIPPING

Please note our lead times are in working days and therefore exclude weekends & public holidays. Orders are also not shipped or delivered on weekends & public holidays. If we are experiencing a high volume of orders, shipments may be slightly delayed.

Although we do opt for overnight delivery, please allow for an additional 1-3 working days in transit for your delivery to be effected as the couriers sometimes experience a backlog or may classify your delivery address as an outlying area. Please ensure you provide a full and accurate delivery address with contact details of the consignee.

Please also note, we are not allowed to instruct any courier to leave the parcel with security. In the instance where the courier is unable to effect delivery (due to an invalid or incomplete delivery address or if the courier is unable to contact the consignee) and returns the parcel to us, the customer will be liable for any additional shipping and delivery costs incurred.

Please note that due to a high volume of orders during promotional sales periods, our standard processing times do not apply and orders may be delayed. We will however endeavour to get your order shipped out to you as quick as possible.

RETURNS & REFUNDS

We want you to be happy with your order and we are determined to create a happy customer out of each product we sell. Our quality control department will check each item for any faults before your order is dispatched. However, on the rare case that something does slip through, we request that you let us know by emailing us at orders@festy.co.za. Please include your name, contact details, order number and provide a digital image of the fault (along with a clear description of the problem) in the email. In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email. If the fault cannot be verified over email, you may need to return the item to us for inspection – in that instance, a determination can then be made as to the state of the product. Please do not send your products back to Festy without contacting a member of our team first.

Customers wishing to return and refund their order or exchange merchandise must do so within 7 days of receiving the parcel. To be eligible for a return, your item must have all the original packaging and be clean, unworn, unwashed, unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error and any item that is returned more than 7 days after delivery are non-refundable. The customer is responsible for all shipping charges. Shipping and handling charges are non-refundable. If you have received an incorrect order or faulty garment, we will refund the shipping at our discretion once the item in question is re-checked. Please note if the customer wears their received incorrect order or faulty garment this voids exchange. We will only acknowledge returned goods if they are sent using a registered courier service as all returned parcels remain the responsibility of the customer until received by Festy and ‘Signed For’ Recorded delivery so you have proof of delivery.

TERMS & CONDITIONS

By placing an order on our website, you agree to accept our terms & conditions as set out below:

TERMS OF SALE

All prices are subject to change without prior notice and are valid while stocks last.

SALE ITEMS

All discounted sales are final – strictly no returns, refunds, credits or exchanges on items purchased on sale. Prices are subject to change at any time.

CANCELLATIONS

Within 30 minutes – We wait 30 minutes after you place your order within working hours (Monday – Friday 8h00 – 18h00) before we start processing your order. Within these 30 minutes, you are welcome to contact us if you wish to edit your order or if you change your mind.

After 30 minutes – If you wish to cancel your order after 30 minutes of placing the order, a mandatory 50% charge will incur.

DELIVERY & SHIPPING

Please note our lead times are in working days and therefore exclude weekends & public holidays. Orders are also not shipped or delivered on weekends & public holidays. If we are experiencing a high volume of orders, shipments may be slightly delayed.

Although we do opt for overnight delivery, please allow for an additional 1-3 working days in transit for your delivery to be effected as the couriers sometimes experience a backlog or may classify your delivery address as an outlying area. Please ensure you provide a full and accurate delivery address with contact details of the consignee.

Please also note, we are not allowed to instruct any courier to leave the parcel with security. In the instance where the courier is unable to effect delivery (due to an invalid or incomplete delivery address or if the courier is unable to contact the consignee) and returns the parcel to us, the customer will be liable for any additional shipping and delivery costs incurred.

Please note that due to a high volume of orders during promotional sales periods, our standard processing times do not apply and orders may be delayed. We will however endeavour to get your order shipped out to you as quick as possible.

RETURNS & REFUNDS

We want you to be happy with your order and we are determined to create a happy customer out of each product we sell. Our quality control department will check each item for any faults before your order is dispatched. However, on the rare case that something does slip through, we request that you let us know by emailing us at orders@festy.co.za. Please include your name, contact details, order number and provide a digital image of the fault (along with a clear description of the problem) in the email. In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email. If the fault cannot be verified over email, you may need to return the item to us for inspection – in that instance, a determination can then be made as to the state of the product. Please do not send your products back to Festy without contacting a member of our team first.

Customers wishing to return and refund their order or exchange merchandise must do so within 7 days of receiving the parcel. To be eligible for a return, your item must have all the original packaging and be clean, unworn, unwashed, unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error and any item that is returned more than 7 days after delivery are non-refundable. The customer is responsible for all shipping charges. Shipping and handling charges are non-refundable. If you have received an incorrect order or faulty garment, we will refund the shipping at our discretion once the item in question is re-checked. Please note if the customer wears their received incorrect order or faulty garment this voids exchange. We will only acknowledge returned goods if they are sent using a registered courier service as all returned parcels remain the responsibility of the customer until received by Festy and ‘Signed For’ Recorded delivery so you have proof of delivery.

Save as PDF

SPIN TO WIN!

Try your luck to get a discount coupon
1 spin per email
No cheating

Try Your Luck!

Never

Remind later

No thanks